Full Refund Guarantee: If the experience is canceled by the Client 15 days or more before the scheduled tour date, a 100% refund will be issued (minus any non-recoverable third-party costs, such as pre-paid fees or payment processor fees). • Non-Refundable: Cancellations made 14 days or less before the scheduled tour date are non-refundable (0% refund).

The Client is responsible for arriving at the agreed-upon meetup location on time. Any delays on the part of the Client may result in the loss of service time without any refund.

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